Before purchasing a ticket on any of our trips, we strongly recommend you read through the following notes and policies. If you have questions about our cancellation and refund policies, we fully recommend you contact the office BEFORE booking your spots.

Reservation Policies

Yankee Capts Phone Purchasing Policies

Yankee Capts is dedicated to our customers needs. We strive to bring our customers a wide variety of exciting and enjoyable fishing trips. Our goal is to make our customers phone experience as proficient and simple as possible. The following purchasing policies are intended to help the purchaser understand the entire process of purchasing tickets from Yankee Capts Offshore Fishing Inc.

Before calling our office please review all information in our purchasing policy.

Reservation/Refund Policy

*** PLEASE NOTE, NEW POLICY REGARDING CANCELLATIONS AND REFUNDS: Effective immediately, please note that when requesting a cancellation, all credit card refunds are now subject to a $20 processing fee, to be deducted from your total at the time of credit. 

1. All phone reservations are considered tentative or pending until a 50% deposit of the total cost of your trip is received (stern positions require 100%). If we do not receive a deposit within 7 days, we will cancel your reservation. Please make deposits payable to :
Yankee Capts, PO Box 2157, Key West FL 33045

2. NONREFUNDABLE/NONTRANSFERABLE Due to the popularity of the stern and pulpit positions, full payment will be required within one week of your reservation. These positions are considered NONREFUNDABLE and NONTRANSFERABLE positions. If you book one of these spots, you are locked in. If you choose to cancel a position that you have paid for on the stern or the pulpit, you will not be refunded and you will not be afforded the opportunity to transfer the ticket to another trip. This policy is long standing and non-negotiable.

3. REFUNDS and TRANSFERS for non-stern/pulpit spots if customer cancels at least 45 days or more prior to the departure day of the trip. (As noted above, no refunds on stern/pulpit positions, no exceptions.) All credit card refund requests are subject to a non-negotiable $20 processing fee. You may also opt to transfer the full amount of your funds to a new trip. PLEASE NOTE: REFUNDS AND TRANSFERS IN NO WAY APPLY TO STERN POSITIONS!

5. DEPOSIT FORFEITED if customer cancels less than 45 days prior to the departure day of the trip.

6. FULL REFUND or transfer permitted if the Yankee Capts cancels a trip due to weather.

7. Due to the specific polices we must adhere to with our ticketing and credit card vendors, all online reservations are nonrefundable and non-transferable unless trip is canceled by the Captain due to weather. All online sales are charged in full at the time of booking.

8. Notice regarding Group Reservations: Yankee Capts offers a 10% discount to parties of 8 persons or more, DOES NOT INCLUDE PULLEY RIDGE TRIPS or any trip designated as a LIMITED LOAD. This does not apply to stern/pulpit positions. In order to receive this discount, one person must take responsibility for all contact, payments and communication of departure information to all members in their party. Money for deposit should be collected in advance by contact person and forwarded to the Yankee Capts. Reservation will be made under one person’s name and it is the financial responsibility of that person for any “no-show” charges for that group. In the event that the number of persons in their party drops below 8, the 10% discount will not be offered. Rail positions 1-8 do not qualify for this discount. If you are reserving for more than one person, you are responsible for notifying all the people in your party about the reservation and cancellation policies. Payment in full (minus the 10% discount) is required within one week of booking.

9. We will require a credit card deposit to confirm your reservation when making a reservation within 30 days of the trip.

10. If you have a lingering balance on the day of departure, you may contact the office to settle it or pay the balance of at the time of sailing to the Captain upon check-in. Cash, credit cards and money orders are acceptable forms of payment. WE WILL NOT ACCEPT CHECKS AT THE TIME OF SAILING. The Yankee Capts will be available for boarding three hours before the departure time.

11. It is very important we have at least two contact phone numbers for each reserved party. If we do have to cancel your trip while you are on the road we would like to get a hold of you before you get to the boat. Make sure the office has two numbers to avoid this problem! If it is windy while you are driving to the boat please do not hesitate to call and find out the status of your trip!

12. We realize that you spend your hard earned money on these trips, which is why we try to keep the fares as low as possible. However, should the price of fuel or bait dramatically increase, we may find it necessary to add a surcharge without notice. Prices are subject to change at anytime.

13. All refunds, exchanges, and/or disputes involving any purchase is subject to the Yankee Capts management discretion.

14. The Yankee Capts cannot be held liable for any charges incurred with other stores, vendors, or travel accommodations and expenses in the event of a cancellation. Debts a customer incurs as part of his journey south to our location are at his own risk and are of no responsibility to the Yankee Capts should we need to cancel a departure.

Please note that ANY reservations made on trips requiring only a credit card HOLD are still subject to cancellation policies. We take the credit card number to hold you responsible for your seat and in the event that you do not show for a reservation held with a credit card, you will be charge as a no-show.

Credits, Vouchers, Discounts and Complementary Tickets. Please read carefully!

In the event that Capt Greg voluntarily provides a complementary ticket or a discount to be used on a future trip as compensation for loss of fishing time, that credit, voucher, discount, or complementary ticket MUST adhere to the following restrictions and guidelines. No exceptions will be made for any reason.

a) Any time a credit, voucher, discount, or complementary ticket is issued by Capt Greg, it MUST be used within ONE calendar year of issuance. Expiration will be on the final day of that month the following year.

b) A complementary ticket is ONLY good for what it is issued for. For example, a 2 day ticket WILL NOT be accepted for use on a 3 day trip. No allowances will be made so that the customer may pay the difference. The comp is only good for what Capt Greg issues it for.

c) NO credits, vouchers, discounts, or complementary tickets may EVER be used for stern or pulpit positions, regardless of what position you held in an original reservation that you may be transferring. Stern/pulpit positions must ALWAYS be paid in full at the time of booking and are always non-refundable and non-transferable. No exceptions.

d) Any credit, vouchers, discounts, or complementary tickets issued by Capt Greg for any reason must be used on NEW reservations only. They cannot be transferred into a reservation you already had booked previous to receiving said credit.

e) Credit, vouchers, discounts, or complementary tickets with the M/V Yankee Capts have no monetary value and cannot be sold, traded or given to a friend. They are only good for use by the person afforded said credit.

f) Unless otherwise specified by Capt Greg at the time of issuance, no credit, vouchers, discounts, or complementary tickets may be used on any trip designated LIMITED LOAD. This includes but is not limited to all Pulley Ridge or private charter trips as well.

If at any time you have any questions about our policies and restrictions, please do not hesitate to contact the office in writing: info@yankeecapts.com

Payment Policies

Types of Payments Accepted
The Yankee Capts Office accepts Visa, Discover and MasterCard only for any credit card purchases, online or over the phone.

Order Confirmation
In the event that you do not receive a confirmation email after your purchase has been processed, or if you receive an error message or a service interruption after you have submitted your payment information, it is your responsibility to confirm with the Yankee Capts Office at (305) 923-3926 to confirm that your order has been received and/or processed. Yankee Capts Offshore Fishing Inc. is in no way responsible for any loss of money or tickets if you assume that an order was not placed because you failed to receive a confirmation email.

Yankee Capts Offshore Fishing Inc. Privacy Policy
Information that we receive about you:
When you place an order we collect your contact information (i.e., full name, mailing address, phone number, and email address (if applicable)). This information is only used to process your order, to mail your purchase (if applicable), and to contact you concerning the event you have purchased tickets for. Consequently your information may be provided to the credit card issuing company, or the credit card processing company if it is necessary to process your order. Also you may receive mailings in the future from Yankee Capts Offshore Fishing Inc.

Yankee Capts Online Purchasing Policies
Yankee Capts is dedicated to our customers needs. We strive to bring our customers a wide variety of exciting and enjoyable fishing trips. Our goal is to make our customers online experience as proficient and simple as possible. The following purchasing policies are intended to help the purchaser understand the entire process of purchasing tickets online from Yankee Capts Offshore Fishing Inc.

Before completing your transaction online, please be sure you understand the following policy:

All online sales and purchases are final sales. NO Transfers or refunds may be issued if you have made your purchase directly from our website. Because of the policies we must adhere to through our ticketing vendor, there are no exceptions to this rule. Thusly all online sales are final sales. 

New Credit Card Refund Policy (effective 5/15/2015)

*** PLEASE NOTE, NEW POLICY REGARDING CANCELLATIONS AND REFUNDS: Effective immediately, please note that when requesting a cancellation, all credit card refunds are now subject to a $20 processing fee, to be deducted from your total at the time of credit. 

A Note on Pre-purchased Gift Certificates
The Yankee Capts can offer gift certificates at full face value. Credit card payments by phone are required for all Gift Certificate purchases. No check or cash payments by mail will be honored for gift certificate purchases. All purchased gift certificates are non-refundable.