Q: What are your office hours?
Monday through Friday 9-5. OFF on weekends and major holidays. Please leave a message and I will get back to you as soon as I can!
Q: What are the safety rules and advisories onboard the Yankee Capts?
Great question! Please check out this SAFETY VIDEO before boarding!
Q: Do you have ICE for sale?
YES!!! We are now selling ICE for our anglers! A newly installed ice house on the premises is finally ready to cater to our customers. Ice will be sold at $5/40lb at the dock. Don’t forget your coolers!
Q: Are there SHOWERS onboard?
YES!!! There is a fresh water shower available to our anglers in one of our two unisex restrooms. Showers are available on the second day of our trips. Why? We carry a limited supply of water. Remember think of this as a camping trip. If your looking for a Marriott then our accommodations probably are not for you.
Q: Can we bring our CELL PHONES? Is there SERVICE?
We know so many of you use your cell phone as your camera these days. You may bring your cell phone, but there is no service. Also remember that YOU are responsible for your own items onboard the boat. The Yankee Capts holds no responsibility for lost, stolen or damaged items on your trip.
Q: Can I bring a C-Pap machine?
YES!!! You’d be surprised how many guys need one and how often this question is asked. There are standard outlets in the bunk rooms and it is fine to bring your CPAP with you. Might be a good idea to bring a short extension cord.
Q: Are there ELECTRICAL outlets onboard?
As mentioned above, YES!!! There are standard outlets available throughout the main cabin and the bunk room. Please don’t bring any expandable outlets or power strips. Two plugs per outlet. NO EXCEPTIONS.
Q: When will you know if my trip is going or not?
You’ll know when we know. IF a weather cancellation is necessary, we will not know until we have all the details and the most recent and accurate weather updates. We receive our information from NOAA and other private weather satellite sites and we compile the most complete knowledge that we can with the information at hand. If Capt Greg determines that the weather will cause unsafe fishing conditions, he will call Alana, and Alana will immediately call everyone on the manifest, send out text messages and emails, and make every effort possible to reach you in as timely a manner as possible. There is no set time that we will know. We will know when we know based on the information we get when we get it. Weather changes very quickly, and sea conditions change even faster. We may be able to give you a full days notice, we may not. Unless the National Hurricane Center has an official track on a specific storm that will effect your trip, please don’t call or email the office. The office will contact you if the Captain has cause to believe that the safety of your trip will be compromised by weather.
We will do the best we can. This page contains the up-to-the-moment weather information as we see it.
Q: I can’t go. Can I get a refund?
All ticket purchases require payment in full at the time of booking. In addition, just like a major sporting event or concert, our tickets are non refundable. We can only carry a limited number of anglers and there are great many people who book their spots months in advance, meaning each month we turn away potentially hundreds of sales. For this reason our tickets are non-refundable. Given 21 days notice of transfer, you may certainly move your ticket to a new trip if you choose, or you are always free to privately sell it to someone else, but once paid, the ticket is non refundable and this policy is non-negotiable. Refunds are only offered in the event that WE cancel your departure.
Q: Do you have a LIVE WELL onboard?
We do NOT offer community live wells onboard the boat. If you are bringing your own fresh bait rather than using the bait we offer which is included in your cost, you are responsible for your own set up to keep your bait fresh. Click here for more on BAIT.
Q: I have TACKLE questions. How do I speak with the Capt for this?
Alana does tickets, reservations, website updates, Facebook posting, general information, and customer service. The pre game is her department. Tackle is not now, nor has it ever been her area of expertise. If you have specific tackle questions, we urge you to email email@example.com directly. Fishing is his department. If you can’t find the info you need in our tackle suggestion page, ask him the tough tackle questions because we want to be absolutely positive you have the right gear for your trip.
Q: I selected “MEAL PLAN” when I booked but it’s not in my receipt.
You were not charged in advance for this. Alli’s Galley takes CASH only. Clicking “yes” to the meal plan within your reservation assures that you are in her headcount, as she requires a MINIMUM of 12 advanced sign-ups in order to break even on a trip. PLEASE let the office know if you will be utilizing her services. To check out what she has to offer, click here Alli’s Galley
Q: How do I buy a ticket?
The easiest way to buy your ticket is right from our website. CLICK HERE TO BOOK and View Availability, click the trip you would like to fish, select your rail spot and a bunk for each person you are paying for. Proceed to check out. You can also use the Calendar of Event page to do the same this. Click the date you want, click the “Click here to book” icon and you’ll end up on the same page. If you are on a booking page and the reservation will not proceed to payment, it means there are no tickets available. Though we offer 52 rail spots to choose from, we only offer up to 34 tickets (many trips have fewer) so trips can be sold out.
If you have a credit, a discount or money on account with us to transfer, email Alana in the office to help you take care of a new booking. She will get you a new Reservation and if a balance needs to be paid, she will invoice you.
Q: Why do you need to invoice me?
Due to a series of changes in the protocols and policies held by the credit card companies in regards to how they handle business with sellers, we are no longer taking credit card numbers over the phone. Customers must click the invoice in their email and pay the balance on their own in order to validate the transaction.
Do you have a question that might be good addition to our FAQs? Email us at firstname.lastname@example.org, and we might add your suggestion to the page!!!